Pharmacy Quality Scheme 2019-20


In September 2019, a new Pharmacy Quality Scheme was announced for the remainder of the 2019-20 financial year.

The new scheme has a declaration period between 9am 3rd February – 11:59pm 28th February 2020, claims can be made via MYS portal. Claims will be paid in March 2020.


To be eligible to collect the points necessary to claim the Quality Payment, the contractor must meet the four gateway criteria:

  1. Provision of at least one specified Advanced Service, seasonal flu vaccination and or NMS . Contractors must ensure they have these listed on their NHS UK Profile.
  2. NHS Mail, staff at the pharmacy must be able to send and receive  NHSmail from their shared premises mailbox.
  3. Safeguarding level 2 ( new requirement) 80% of all pharmacy professionals must have achieved the level 2 training for children and vulnerable adults in the last 2 years.
  4. NHS website, update your NHS website for opening hours, services, facilities and information changes. This can be done from 1st of October 2019

If these four gateway criteria aren’t met, NO points will be earned and no payments made!!!

Composite bundles
Some of the quality criteria are bound together in composite bundles; contractors will need to achieve all activities within a bundle to receive payment for the bundle. Contractors can seek to achieve as many of the bundles or standalone criteria as they wish. Further information is detailed below.

The six composite bundles/standalone criteria are:

1. Risk management and safety composite bundle
2. Medicines safety audits complementing Quality and Outcomes Framework Quality
Improvement (QOF QI) composite bundle
3. Prevention composite bundle
4. Primary Care Networks (PCNs)
5. Asthma
6. Digital enablers composite bundle


The LPC has the following documents for contractors to download:

Final LPC Guide.The Pharmacy Quality Scheme 2019-20


Liv LPC Timeline

Process for foot checks etc Annex-5-Suggested-process (1)

ValidationSheet04.10.19 with LPC_v2 (1)

We strongly recommend contractors to visit the following websites to access the required training and e-assessments and more detailed information on the PSNC website.

  1. free training
  2. CPPE Pharmacy Quality Scheme pages
  3.  PSNC main web pages


A Pharmacy Quality Scheme framework has been created on PharmOutcomes, which will allow contractors to track their progress with achieving the quality payments criteria. The assessment also contains links to the PSNC website to provide contractors with additional information on each criterion and links to other PharmOutcomes services to assist contractors with collating evidence.

Once a contractor has logged into PharmOutcomes, the framework can be accessed by clicking on the ‘Assessments’ tab on the PharmOutcomes homepage.

If a contractor has not used PharmOutcomes before, log in details can be obtained by sending a message to the PharmOutcomes helpdesk. Contractors will need to provide details of the pharmacy, contact information and an email address to issue the login details to.