Medicine Use Review


The underlying purpose of an MUR service is, with the patient’s agreement, to improve the patient’s knowledge and use of medication. In particular, this should aim to:

  • Establish patients’ actual use, understanding and experience of taking medicine
  • Identify, discuss and resolve poor or ineffective use of medicines by the patient
  • Identify side effects or drug interactions that may affect the patient’s compliance with how the health care professional would like them to use the medicine; and
  • Improve the clinical and cost effectiveness of medicines prescribed to patients and thereby reduce medicine wastage.


Maximising Uptake

Our Maximising MURs guide gives helpful hints and tips of steps that can be taken to help maximise MUR’s in your pharmacy.  The guide mentions the following resources that could also be helpful:

MUR Consultation

MUR Medicines Questionnaire

MUR Data Collection Sheet

MUR Tally Sheet




The PSNC MUR Page contains information on the specification and guidance.

The PSNC MUR Resources Page contains information that will help to improve the quality of MUR’s and help patients to get the most out of them.

The NPA has also some useful information on their website.


Notification to NHS England

Pharmacy contractors providing MUR and NMS services are required by the Pharmaceutical Services (Advanced and Enhanced Services) (England) Directions 2013 to maintain records of the consultations. Pharmacy contractors must provide information on the MUR and NMS interventions undertaken in the previous quarter by completing the nationally agreed electronic reporting templates for MUR and NMS and submitting these to NHS England.

An electronic system has been developed to collect the completed MUR and NMS electronic reporting templates from pharmacy contractors and is now live in Cheshire and Merseyside.  Pharmacy contractors must return electronically within 10 working days of the end of the specified quarter.  Returns must NOT be made by post any more.

Details on the options available to submit the information to the NHSBSA is provided below but feedback received from contractors involved in the pilot has indicated that the online form has been the easiest method of submitting the information

There are 2 ways to submit the information to the NHSBSA, however feedback from pharmacies in other areas has shown option one is the easier:

1.        You can use an online form to enter your information. This is similar to the way the CPAF survey is completed. This is accessed via the NHSBSA website Please enter and submit all of the required information that you would normally enter into the reporting templates. This will be automatically uploaded into our system

2.        Download the electronic reporting templates from the NHSBSA website, complete the required information and save this as an .xlsx file in a local drive on your PC. Further information and guidance can also be found on the link above. You will then need to upload the electronic reporting templates to the NHSBSA Information Services Portal